The Clay Monkey (Kim Bard)
615 Mahantango Drive
Chambersburg, Pa 17202
ORDERING: To place an order online, simply add your items to your cart, then proceed to checkout. Please note any special requirements in the comment field at checkout.
SHIPPING: I only ship within the 48 contiguous states. I will ship as quickly as possible, but at times it may be a couple days till it is sent. The website will automatically calculate shipping according to USPS rates for the size/weight of the pottery items. I will issue refunds for excessive shipping fees that are over and above the actual fees incurred.
LOCAL ORDER PICKUP: Please contact me directly BEFORE placing an online order. I will manually take care of processing the order for you and arrange a convenient time for pickup
CUSTOM ORDERS: While I will attempt most requested custom orders, I reserve the right to decline if I determine that it is something I am unable to complete. Also, keep in mind that pottery is a 5-stage process requiring creation, drying, bisque firing, glazing, and final firing. This process can take as long as a 4-6 weeks, depending on my schedule. I am the sole potter creating all products and am employed full-time outside of the home, so please be patient and know that I am making every attempt to complete your order as soon as possible. If requested, I can keep you posted by email of the progress for the item you have ordered.
RETURNS: Each piece of The Clay Monkey pottery is handmade and is a unique piece. Even within sets, the individuality of each creation is evident. Due to the handmade nature of pottery, it is not unreasonable to expect slight differences from item to item with respect to size, shape and glaze, even within sets of items. I do my best to match them where possible. I attempt to provide accurate descriptions of all the items displayed on my website. If you are not satisfied with any of my products, please contact me directly to discuss and will accept returns, if necessary. Return shipping will be at the buyer’s expense and the item should be returned in the original packaging for safe return. All returns must be completed within 15 days of purchase. Refunds do not apply to custom orders. Refunds on returned items will only be made by crediting the account charged for the purchase.
EXCHANGES: I am happy to exchange any non-custom items. All exchanges must be made within 15 days of purchase. All exchanges must be pre-approved with me prior to returning them. Any returned items should be packed in original packing for safe return. The Clay Monkey is not responsible for damage in return transit, so please package carefully.
CARE & USE OF POTTERY: All of my pottery is made from stoneware clay. The glazes are all lead-free and refrigerator, freezer, microwave, oven and dishwasher safe. Pottery is sensitive to sudden temperature changes and is best placed in a cool oven and then the oven set to whatever temperature a recipe requires. Allow frozen foods in pottery to be completely thawed before placing in the oven. Avoid preheating or broiling with pottery. Do not put your pottery on an open flame or on a heating element.
Necklaces which are made from stoneware clay can break if not cared for properly. If dropped on a hard surface, it may break. Always take precaution when putting necklace on or removing so that the pendant does not slide off the necklace. If any tarnishing occurs with the metal components of the necklace, which is common with most metals, use a jewelry polishing cloth to return it to its original shine.
PRICING: Pricing is subject to change. The Clay Monkey will not be held liable for typographical errors that may appear within this website. All descriptions, specifications, drawings or illustrations shown on this website are given for general guidance only and no warranty or guarantee of any kind is to be implied nor is such information to form part of any contract. In accordance with my policy of constantly improving products, The Clay Monkey reserves the right to change specifications or delete any item from the website without prior notice. All products are handmade and sizes vary from piece to piece. Special pricing or discounted items may be offered at various times to help move inventory to make room for new products.